Cancellation and Return Policy

At LUSSO Modern Home, our aim is to curate a seamless and satisfying experience for all our clients. We understand that sometimes circumstances may change, and with that in mind, we’ve outlined our cancellation and return guidelines below to help clarify the process while preserving the integrity of our operations and the uniqueness of our products.

General Considerations

We encourage all customers to carefully review their selections prior to finalizing their purchase, especially when selecting items that involve unique specifications or substantial promotional values. While we always strive to accommodate changes where feasible, certain categories of merchandise carry specific conditions with regard to modifications, cancellations, or returns.

Order Adjustments & Cancellations

Requests to cancel or modify standard orders may be considered within a 48-hour window from the time of purchase, provided that fulfillment processes such as pick-up arrangements or deliveries have not yet been initiated. Should such requests occur beyond 48 hours, we are pleased to offer the following

accommodations:

– A one-time product re-selection may be extended prior to possession, accompanied by a processing charge equivalent to 20% of the original invoice total.

– Alternatively, a refund may be requested, subject to a 30% administrative allocation to account for restocking and handling overhead. It is important to note that once the product has been received-either via delivery or pick-up-the order is deemed as “possessed,” and our post-possession policies would then apply.Returns Following Possession

In cases where a client experiences uncertainty or dissatisfaction with their selected item(s) following

possession, we invite them to consider the following pathways, within 7 days of the date of receipt:

– An exchange for an alternate product may be arranged, contingent upon the return of the original item in

new, unused condition, and accompanied by a re-selection fee of 30%.

– Should a full return be preferred instead, we will facilitate the process upon receipt of the item at our

distribution center within the aforementioned timeframe, with a restocking fee of 35% applied.

We do ask that all returns be coordinated to ensure timely delivery back to our warehouse, and that original

packaging and condition are preserved to maintain eligibility.

Special Order, Custom, and Promotional Items

Please note that certain items-particularly those crafted or sourced based on individual specifications, or

those sold at promotional thresholds-may fall under different terms:

– Items designated as Floor Models, Custom Orders, or tagged as Final Sale are not eligible for cancellation

or refund, under any circumstance.

– Similarly, orders where the applied discount exceeds 35% of the regular price are considered

non-refundable and non-cancelable upon confirmation of purchase.

These categories are generally noted at the time of sale and are offered with the understanding that they are

priced accordingly and sold as-is, often outside standard inventory policies.

Refund Processing

Approved refunds will be returned using the original method of payment. For purchases made using cash orcheck, the refund will be issued in the form of a company check, typically within 7-10 business days from the

date the return is processed.

Delivery charges, installation services, and handling fees are considered non-refundable and are not included

in any refund amount.

Additional Information

Due to the nature of furniture handling, all returned items are subject to inspection prior to the approval of any

refund or exchange. Items returned with visible damage, wear, or without original packaging may not qualify

for return or may incur additional charges.

Should you have any questions or need clarification at any point during or after your purchase, our customer

service team is always available to assist you.