Shipping & Delivery Policy

At LUSSO Modern Home, we strive to provide a seamless and efficient shipping experience across Canada and the United States. Please review the policy below for delivery areas, timelines, white glove service details, and important customer responsibilities.

Delivery Areas

We deliver throughout Canada and the United States.

GTA Delivery

  • Free White Glove Delivery on orders over $3,000 within the GTA.

Outside the GTA & Freight Shipments

  • Deliveries outside the GTA and freight shipments are handled by third-party carriers.

  • Items are inspected and documented prior to pickup from our facility.

  • Shipping insurance is optional. If insurance is declined, responsibility transfers to the customer once the item leaves our facility.

Delivery Timelines (Estimates)

  • GTA: typically 3–5 business days

  • Outside GTA: typically under 2 weeks

  • USA: typically under 2 business weeks

Delivery timelines are estimates and may be affected by logistics, carrier delays, weather, or other external factors.

Customer Responsibilities

Customers are responsible for ensuring items will fit through all access points, including (but not limited to) doors, hallways, stairwells, elevators, and condo service entrances.

  • Returns or exchanges due to size, access limitations, or delivery constraints are not available, except where required by applicable consumer protection laws.

Failed Deliveries / Re-Delivery Fees

If delivery cannot be completed due to any of the following, re-delivery fees will apply:

  • Customer not present at the scheduled delivery time

  • Unavailable service elevator (condo/building)

  • Restricted access or blocked entry points

  • Incomplete delivery instructions provided in advance

White Glove Delivery Policy

What’s Included

  • Indoor delivery

  • Assembly (where applicable)

  • Placement in the customer-designated area

  • Removal of packaging materials

Please ensure delivery areas are cleared prior to arrival.

What’s Not Included

  • Moving or removing existing furniture

  • Disposal of household items

Additional services may be arranged directly with the delivery team at the customer’s discretion and may involve additional charges.

Property Considerations

While care is taken during delivery, responsibility for property access and conditions remains with the customer, except where required by applicable consumer protection laws.

Pricing & Checkout Shipping Rules (Secondary Terms)

To support online checkout shipping estimates, the following pricing rules may apply where shown at checkout:

Local Pickup (Thornhill, ON)

We offer free local pickup for customers who prefer to collect their order in person.

Pickup location:
📍 83 Doncaster Ave, Thornhill, ON L3T 1L6

You will receive an email confirmation when your order is ready for pickup. Please bring a valid ID or order confirmation at the time of pickup.

Processing & Tracking

  • Orders are typically processed within 5 business days (excluding weekends and holidays).

  • Delivery times vary by location and carrier. A tracking number will be provided once your order ships (when applicable).

Duties & Import Fees (USA Orders)

Customers are responsible for any applicable customs duties, brokerage, or import fees when shipping to the USA.

Contact

For questions, delivery coordination, or special requests, please contact our customer support team at (416) 500-4477.

Thank you for shopping with LUSSO Modern Home.